Support

Questions, feedback, or a bug to report? We read every message.

Email whatswrongbill@gmail.com. Tell us your iPhone model and iOS version if you're reporting a bug. A screenshot helps too.

Frequently asked

Do I need an account?

No. PhotoBack has no login or sign-up. If you turn on iCloud sync in Settings, your cards sync through your own private iCloud account.

Is my data private?

Yes. Your photos, notes, and handwriting stay on your device and in your own iCloud. All AI features run on your iPhone. The only exception is an album you choose to publish as a web link. See the Privacy Policy for details.

Does PhotoBack change my original photos?

No. The front of every card is your photo, untouched. Your note lives on the back of the card inside PhotoBack. Nothing is written into your Photos library.

Can I write on a photo without opening PhotoBack?

Yes. In the Photos app, tap Share on any photo and choose PhotoBack to write on its back right from the share sheet.

How do I share an album, and how do I take it down?

Open an album and choose to share it as a web link. Anyone with the link can view and flip through those cards in a browser, without the app. Unpublish the album in PhotoBack at any time and the link stops working.

What's free, and what does PhotoBack Pro add?

Writing on your photos, handwriting search, iCloud sync and every card you create are free, with no limits. Free accounts also get album stories for their first three albums and can share one album as a web link at a time. Pro removes those two limits and adds Linen, Blush and Charcoal paper, four extra ink colors and custom album covers. New subscribers can try Pro free for 7 days. See pricing.

How do I restore a purchase on a new iPhone?

Open the PhotoBack Pro screen and tap Restore purchase. Use the same Apple ID you bought Pro with.

How do I cancel a subscription?

Open iOS Settings → your name → Subscriptions → PhotoBack, and cancel there. Cancel at least 24 hours before the current period ends to avoid renewal. See Apple's guide to managing subscriptions.

How do I delete my data?

When you delete a card in the app, it's deleted everywhere it has synced. Uninstalling the app removes all local data. To remove your iCloud copy as well, turn off sync first and then delete the data.